Terms of sale
1. Who sells
MSM Setup is sold by MSMechanic, obrt za usluge, owner Matej Skuzin, Jagodnjak 109, 34000 Požega, Croatia. OIB 00455897163. Email msmechanic33@gmail.com. Website www.msmechanic.hr.
2. What you buy
A licence code that unlocks the full version of MSM Setup for 12 months from the day you first activate it. The full version includes volume spacer, rebound and compression recommendations, tyre pressure, temperature and track corrections, post ride tuning and setups saved to your licence.
There are two plans. Basic includes one call of up to 15 minutes with Matej Skuzin, by video or phone, to set up your bike, once during the licence. Pro includes one such call per calendar month. You request a call in the app, and we agree the time with you by email. Calls that are not used do not carry over, and a call is advice given remotely, not a service or repair of your bike. You can move from Basic to Pro during your licence by paying the difference.
The licence is personal. It works only together with the email address you ordered with, on up to two devices at the same time. If you change a device, email us and we will move the licence. You may not share, resell or publish the code. We can block a licence that is shared, and it then stops working on all devices within 24 hours.
3. Price and renewal
Basic costs €39.00 and Pro costs €99.00, each for 12 months. It is a one time payment and does not renew automatically. Before your licence ends you can buy a new one if you want to continue.
The seller is not registered for VAT. VAT is not charged under Article 90 of the Croatian VAT Act.
4. Order and payment
You place an order in the app with your name, email and country. You then pay by bank transfer to the account shown after the order, using your order number as the payment reference. An order that is not paid within 7 days is cancelled.
5. Delivery
When your payment arrives, we send the licence code and the invoice to the email you gave, usually within 24 hours on working days. If you have not received it within 3 working days after payment, check your spam folder and then contact us.
6. Your right of withdrawal
If you buy as a consumer in the EU, you normally have 14 days to withdraw from a distance contract. For digital content that is not supplied on a physical medium, this right ends once delivery begins, if you have agreed to immediate delivery and confirmed that you lose the right of withdrawal.
When you order, you give that consent. Your right of withdrawal therefore ends when we send you the licence code. Until then you can cancel your order by email and any payment already made is refunded within 14 days.
7. What the recommendations are
MSM Setup gives starting points based on the data you enter and on general experience with XC and marathon suspension setup. It cannot see your bike, its condition or how you ride.
- Always check sag on the bike after setting air pressure.
- Never go beyond the limits printed on your fork, rear shock, rims or tyres, or given by the manufacturer.
- Make changes one at a time and test them in a safe place before riding fast or racing.
- Have your suspension serviced regularly. A setup cannot fix worn seals or old oil.
You are responsible for the settings you choose to use. To the extent the law allows, we are not liable for damage to equipment or for injury that results from settings taken from the app. Nothing in these terms limits liability that cannot be limited by law.
8. If something does not work
If the full version does not work as described, tell us by email. We will fix the problem or, if we cannot, refund you for the remaining part of your licence. We answer written complaints within 15 days.
If we cannot agree, you may contact a consumer dispute resolution body in Croatia or in your own country.
9. Changes and availability
We keep improving the app and may add, change or remove features. We will not reduce the core functions you paid for during your licence. Short interruptions for maintenance can happen.
10. Your data
We use your name, email and country, and the payment details from your bank transfer, to process your order, issue the invoice, send your code and check your licence. We keep invoice records for as long as Croatian accounting law requires. We do not sell or share your data for marketing.
When you activate the licence, we store a random identifier for each device and its type (for example "Android, Chrome"), so we can apply the two device limit. When you save a setup or request a call, the setup data you entered, the recommendations and your tuning log are stored with your licence, so you can load them on your other device and so we can prepare for your call.
These records are held with our hosting and record keeping providers inside the EU and the US, who process them only on our behalf and under data processing agreements. You can ask us by email for a copy of your data or for its deletion, except where we must keep invoice records by law.
11. Law
These terms are governed by Croatian law. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer laws of that country.
12. Contact
Email msmechanic33@gmail.com or through www.msmechanic.hr.